Billing Terms & Conditions

Welcome to Saunainfrared. These Billing Terms & Conditions govern the payment and billing processes for all purchases made through our website. By placing an order, you agree to the terms outlined below.


1. Accepted Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, Maestro, American Express)
  • PayPal

All transactions are processed securely using encrypted payment gateways to protect your financial information.


2. Pricing and Currency

  • All prices on our website are displayed in British Pound Sterling (GBP £).
  • Prices include applicable UK VAT (Value Added Tax) where required.
  • We reserve the right to update prices at any time, but such changes will not affect orders that have already been confirmed.

3. Order Confirmation and Invoicing

  • Once you place an order, you will receive an email confirmation summarising your purchase.
  • This confirmation is not an invoice. A full invoice will be included with your shipment or can be requested via email at contact@saunainfrared.shop .
  • The contract between us is formed only when we dispatch your order.

4. Payment Authorization

  • Your payment method will be pre-authorized at the time of purchase.
  • Full payment must be cleared before your order is processed and shipped.
  • In rare cases, if payment cannot be verified or fails, we reserve the right to cancel your order without liability.

5. Errors and Corrections

  • We make every effort to ensure accurate pricing and billing. However, if a pricing error occurs, we will notify you before proceeding with the order.
  • We may cancel any order in cases of clear pricing mistakes, incorrect product details, or technical errors.

6. Refunds and Billing Adjustments

  • Refunds will be issued to the original payment method used during purchase.
  • Processing times for refunds depend on your bank or card issuer, typically taking 5–10 business days.
  • Any billing adjustments (e.g. partial refunds, discounts applied after purchase) will be communicated in writing and processed accordingly.

7. Customer Responsibility

  • You are responsible for providing accurate billing information, including name, address, and payment details.
  • Any failed deliveries due to incorrect billing or shipping information may incur additional fees for reshipment.

8. Fraud Prevention

  • We reserve the right to verify the identity of customers when necessary to prevent fraud.
  • Suspicious transactions may be paused or cancelled, and relevant authorities may be notified if fraud is suspected.

9. Contact for Billing Inquiries

For any billing-related questions, discrepancies, or invoice requests, please contact us: