1. What do you sell at Saunainfrared?
We specialise in high-quality sauna accessories for both infrared and traditional saunas. Our range includes benches, mats, thermometers, buckets, towels, storage solutions, ambiance products, and maintenance essentials — everything you need to enhance your sauna experience.

2. Do you ship internationally?
Yes, we ship to customers across the UK and internationally. Shipping times and costs vary depending on your location and will be calculated at checkout.

3. How long does delivery take?
For UK orders, delivery usually takes 3–5 working days. International orders typically take 7–14 working days, depending on the destination. You’ll receive a tracking number once your order is dispatched.

4. Can I return an item?
Yes, we offer a 30-day return policy for unused, undamaged items in their original packaging. Please contact us before returning any product so we can assist you with the process.

5. How do I care for my sauna accessories?
Most wooden items should be kept dry and occasionally treated with a sauna-safe wood protector. Fabric and mat products can usually be wiped clean or air-dried after use. Care instructions are included with each product.

6. Are your products compatible with infrared saunas?
Yes, all our accessories are selected to be heat-resistant and safe for use in infrared and traditional saunas. We ensure materials can withstand high temperatures without warping or releasing harmful substances.

7. How can I contact customer support?
You can reach us via email at contact@saunainfrared.shop or by phone at +44 7577 326602. We aim to respond to all inquiries within 24–48 hours.

8. Do you offer bulk or wholesale orders?
Yes, we welcome wholesale and bulk enquiries. Please contact us directly to discuss pricing and availability.

9. Is my payment information secure?
Yes, our store uses secure payment processing with industry-standard encryption to protect your personal and financial information.

10. Do you provide product warranties?
Some of our products come with manufacturer warranties. Details are provided on the product page or in the packaging. If you have questions about a specific item, feel free to ask.